Responsibilities:

• Provide administrative support to the Business Development department
• Provide accurate information in-person and via phone/email to clients and prospects
• Assist in administrative tasks including processing quotation, renewal, KYCs follow-up
• Maintain a positive, empathetic and professional attitude toward customers at all times.
• Ensure all KYCs of clients are collected and uploaded on the system
• Acknowledge customers complaints and refer the complaint to the Complaints Supervisor if needed.
• Contact Debtors and do regular follow-up
• Liaise with stakeholders from different department including Underwriting, Claims and Finance
• Follow-up with client’s claims
• Contact potential corporate clients and schedule meeting
• Manage Business Development calendar & meetings
• Liaise with stakeholders to ensure the proper running of operations

Requirements and skills:

• Proficiency in Microsoft office suite (Words, Excel)
• Professional attitude and appearance
• Solid written and verbal communications skills
• Excellent organizational skills
• Customer service attitude
• Interpersonal skills
• Proven work experience as Administrative clerk or Customer Service Officer

Additional Benefits

Opportunity to work in a dynamic and fast-paced environment, where you can learn, grow, and make a real impact on our customers’ lives.

Continuous training and development opportunities, enabling you to enhance your skills and knowledge, ensuring your professional growth.

Responsibilities:

• Assist other departments, especially customer service department and business development department as and when required and implementing strategies to grow the business
• Provide technical assistance to the team with regards to risk assessment
• Verify quotation prepared by other team members
• Review applications for coverage, assessing risk levels on a case-by-case basis and make recommendations
• Provide technical knowledge to junior staffs while providing technical coaching towards analytic underwriting reviews and decision making
• Analyse special cases and provide Underwriting Manager with a preview of the cases
• Negotiate with reinsurers/reinsurance brokers to settle on appropriate placements, special acceptance and renewal terms of facultative risks

Requirements and skills:

• Degree holder or a holder of a Diploma in insurance or studying towards Chartered Insurance
• 5 years in general insurance
• Experience in Non-Motor products would be an advantage
• Solid written and verbal communications skills
• Problem solving and analysis

As a Customer Service Support Officer, you will play a pivotal role in enhancing our customers’ experience and journey by providing outstanding service through outbound calls. You will be responsible for addressing customer inquiries, providing accurate information about our products and services, following up on various matters, and assisting in debt collection and compliance document requests.

 

Responsibilities

• Initiate outbound calls to customers based on designated lists or databases, proactively reaching out to address customer concerns, recover outstanding debts, and promote our services;
• Engage with customers in a friendly, empathetic manner, understanding their needs, addressing any concerns, and facilitating debt collection efforts with tact and diplomacy;
• Provide accurate and up-to-date information about insurance products, services, promotions, and policies, ensuring customers receive prompt and reliable guidance;
• Maintain accurate and up-to-date customer records by entering relevant information into the company’s database, safeguarding customer information and ensuring data integrity;
• Conduct follow-up calls for debtors, renewal processes, customer satisfaction surveys, and requests for customer due diligence documents, ensuring timely and efficient service across all customer interactions;
• Adhere to predefined scripts and guidelines, upholding consistency in customer interactions and maintaining the company’s brand image with professionalism;
• Maintain detailed records of customer interactions, including transactions, comments, and complaints, providing a comprehensive overview of customer experiences and facilitating issue resolution;
• Collaborate effectively with team members, departments, or supervisors, resolving issues or escalating them as needed.

 

Profile

• High School Certificate (HSC) or equivalent
• Previous experience in customer service or telemarketing, showcasing proficiency in handling customer interactions and resolving issues effectively.
• Basic computer skills.
• Excellent communication skills, both verbal and written, enabling clear and concise communication with customers and colleagues.
• Customer-centric approach, with the ability to empathise with customer needs and address their concerns effectively.
• Adaptability to different customer personalities and situations, demonstrating flexibility and responsiveness to customer needs.
• Problem-solving skills to identify and resolve customer issues promptly and professionally.
• Basic sales skills to promote insurance products or services effectively.
• Attention to detail for accurate data entry and maintaining precise customer records, safeguarding customer information.
• Efficient time management skills to meet call quotas, achieve performance targets, and prioritise tasks effectively.
• Ability to work collaboratively with team members and other departments, fostering teamwork and achieving common goals.

 

Additional Benefits

Opportunity to work in a dynamic and fast-paced environment, where you can learn, grow, and make a real impact on our customers’ lives.

Continuous training and development opportunities, enabling you to enhance your skills and knowledge, ensuring your professional growth.