How to Make a Travel Claim Painless?
Our Claims team is here to help you when you need it most.
Travel insurance in Mauritius – we make it quick, simple and direct
If you’re involved in an accident, become sick or lose your belongings while you’re overseas, the last thing you want is to be faced with a long and complicated claim process.
Your travel insurance at a glance – Plan Two and Plan Three
When I'm on overseas holiday I am covered if...
- My flight has been cancelled because of ash clouds
- I need to pay for medical expenses including emergency dental care
- I’m involved in a fatal accident or become disabled
- I need to be flown home following an accident or illness
- I lose my personal belongings
- My flight is cancelled, disrupted, delayed or I become stranded during my trip
- My luggage is delayed or lost
- My passport or travel documents are lost or stolen
- I need to pay legal costs if I injure someone or damage their property
- I need medical evacuation following a sudden and unforeseen illness
That’s why we make travel insurance coverage as simple and easy as possible. Here’s how.
We’re quick
We have global help teams who can reach you on the spot around the world. Our experienced teams are trained to handle any crisis and will be there for you when you need them. When it comes to making your claim we’re just a phone call away. Our staffs would be more than happy to assist you.
We make it simple
We have global help teams who can reach you on the spot around the world. Our experienced teams are trained to handle any crisis and will be there for you when you need them. When it comes to making your claim we’re just a phone call away. Our staffs would be more than happy to assist you.
We’re direct
We have global help teams who can reach you on the spot around the world. Our experienced teams are trained to handle any crisis and will be there for you when you need them. When it comes to making your claim we’re just a phone call away. Our staffs would be more than happy to assist you.
If you are overseas call our assistance service provider on +33(0)141611924. We’re here to help you in an emergency including:
- Evacuation and repatriation
- Medical advice
- Hospital admissions
- Lost passport or travel documents
- Lost belongings
Always report to the police within 24 hours at the place of the accident, injury or loss, and get a copy of the police report.
Notify us as soon as possible and submit your claim to us with the following original documents or their copies (if applicable) within 30 days upon returning from your trip:
- Completed Claim Form
- Copy of passport showing departure and return dates
- Copy of itinerary
You'll need the following documents if you’re claiming for:
- Medical report and other medical documents
- Medical bills – original copies
- Police report (needed if the injury/death resulted from a traffic accident or crime)
- Death documents e.g. death certificate, autopsy report, coroner’s findings (for deaths)
Trip cancellation
- Medical report and any other medical documents
- Written advice or medical certificate from a qualified medical practitioner
- Receipts for booking of trip
- Travel agent and/or airline’s confirmation of refund amount
- Death documents (for deaths)
- Proof of relationship (if due to sickness, injury or death of related person)
- Copy of police report lodged at place of loss within 24 hours
- Baggage loss or damage report from airline
- Written confirmation of compensation from airline
- Photographs of damaged items
- Receipts (purchase/repair) and warranty cards of lost or damaged items
- Written confirmation from airline on cause and duration of delay
- Delay report and acknowledgement slip (baggage delay)
- Do not discuss liability, promise or offer any payment or settlement without our consent
- Forward all forms of written communications from third parties concerning the accident to Us immediately
Notifying Us of your Claim
To save you time, we’ve made our travel insurance claims process as straightforward as possible. Simply follow the steps below.
- Go to the Travel Claims website
- Log in using your Log In ID and password provided to you at the time of purchase of your Policy
- Fill in the on line notification form and submit on line.
- Download, print and complete the relevant sections of the travel insurance claim form.
- Attach any supporting documentation, such as police reports, valuations, medical reports, etc. The travel insurance claim form will tell you what is required.
Alternatively, you can call us on 659 0659 during our normal business hours (Mon-Fri 08 30- 16 30) and one of our highly trained and helpful staff will guide you smoothly through the claim process.
Fax or post your completed claim form and supporting documentation to:
Fax: 659-0666
Post: Ground Floor, Lot 15A4, Hyvec Business Park, Wall Street, Ebene, 72201. Walk-in (Mon-Fri 08 30- 16 30) Or please use our Contact Us form
If you are submitting original documents with your travel insurance claim, please remember to keep copies for your records.
